Service Request Guarantee

Portico Villas Is Proud to Offer an Express Service Guarantee!

We guarantee our residents that all of their routine apartment maintenance requests will be completed within two business days (Monday-Friday).

If We’re Late, You Get Rewarded!

If we’re late providing routine service, we’ll not only apologize for the inconvenience - we’ll also compensate you, too! Here’s how our Express Service Guarantee works:

  • Submit your routine apartment maintenance request
  • Please allow two business days (Monday-Friday) for our team to fulfill your request
  • If we are late addressing your routine request, please write* to us. This makes us aware that we did not fulfill our promise to complete your request in the allotted time
  • Once we confirm that we were late, we’ll gladly compensate you with FREE RENT (excluding all additional fees and charges) for each full day after we receive your written notice and until the request is resolved.

*Please Note: An oral request can be made for emergencies. Disabled residents can submit an oral request to a staff member who will fill out the request form for them.

What Are Routine Service Requests?

What exactly do we consider a routine service request? Routine service requests are non-emergency issues that do not require immediate attention. They are apartment maintenance requests that can be handled during normal business hours. Some examples of Routine Service Requests include issues associated with:

  • Water heaters
  • Interior Light Switches and Outlets
  • Refrigerators
  • Ranges
  • Dishwashers
  • Garbage Disposals
  • Drains
  • Leaking plumbing or pipes
  • Smoke and Carbon Monoxide Detectors
  • Washers and Dryers
  • HVAC units
  • Locks

    Express Service Guarantee Specifics

    Before our Express Service Guarantee is processed, certain requirements must be met by the tenant:

    • You must provide us with permission to enter your apartment at the time of your request
    • If follow-up work is required, you cannot deny us access to your apartment
    • Your apartment must be in good condition according to the terms of your lease
    • You must be a resident in good standing with no unpaid rent or fees

    There are also instances when the Express Service Guarantee cannot be applied:

    • The guarantee does not apply if you have caused any damage or abuse to the premises that resulted in the service request
    • The guarantee cannot be applied if we need to contract with a third-party provider to address the issue and/or if we don’t have the necessary parts in stock to fix the issue.
    • The guarantee is automatically suspended during inclement weather

      More Great Portico Villas Benefits!

      Our Express Service Guarantee is just one of the many great benefits that Portico Villas residents enjoy! All of our pet-friendly apartments in Fullerton offer roomy and comfortable floor plans. Residents enjoy highly desirable in-unit features and popular community amenities. Our Fullerton location is conveniently close to multiple major highways ( 5, 91, 405, and 605) and lots of local transit options. Plus, the Fullerton Amtrak station is just a few blocks away! To learn more about our apartments and our Express Service Guarantee, please contact our leasing office today.

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